Shipping Policy
Thank you for shopping with Vellune.
Processing Times
Most physical products are made-to-order. Please allow time for your item to be produced before it ships. Production and processing times may vary depending on the product, supplier, order volume, availability, and season.
Shipping Times
Estimated shipping times are shown at checkout when available. Once your order has shipped, you will receive tracking information if tracking is available for your order.
Digital Products
Digital products, including ebooks, printable planners, templates, and downloadable files, are delivered electronically. No physical item will be shipped for digital-only purchases.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. If an address is entered incorrectly, we may not be able to change it once the order has entered production or fulfillment.
Lost, Delayed, or Returned Packages
Vellune is not responsible for delays caused by shipping carriers, incorrect addresses, customs, weather, holidays, or other events outside of our control. If your package appears lost or returned, please contact us with your order number so we can review the issue.
International Orders
International orders may be subject to customs fees, import taxes, duties, or delays depending on your country. These charges are the customer’s responsibility.
